1. General Policy
Our platform facilitates online booking services and aims to provide a seamless experience for our users. All refund requests are subject to the terms and conditions outlined in this policy. By making a booking through our platform, you agree to comply with our refund policy.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- If the service provider cancels the booking.
- If the booked service is unavailable on the scheduled date.
- If there is an error in the booking caused by our platform.
Refunds will not be provided for the following:
- Customer-initiated cancellations that do not comply with the service provider’s cancellation policy.
- No-shows or failure to attend the booked service.
- Dissatisfaction with the service provided unless explicitly stated by the service provider.
3. Cancellation and Refund Process
- To request a refund, users must submit a refund request through our platform within 7 days of the scheduled service date.
- Refund requests must include the booking reference number and relevant details.
- Each refund request will be reviewed on a case-by-case basis, and decisions will be communicated within 5business days.
4. Refund Processing Time
- Approved refunds will be processed within 5 business days.
- The refund will be credited back to the original payment method used for the booking.
- Processing times may vary depending on the payment provider or bank.
5. Disputes and Chargebacks
- If a refund request is denied and the user disagrees with the decision, they may contact our support team for further review.
- Unauthorized chargebacks may result in the suspension of the user’s account.
6. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective upon posting on our platform. Users are encouraged to review the policy periodically.
For any inquiries regarding our refund policy, please contact our support team at services@spabies.com.
